A: Our order confirmation mail is sent to your email box immediately after you placed your order.
It includes your recipient information and the quantity, price, discount, etc. of the ordered products.
The shipping confirmation mail is the shipping notice sent to you by the system after our warehouse staff sends your package out of the warehouse.
It includes your package logistics number. With this logistics number, you can check the logistics track of the package.
Please note: When you fill in the address information, please do not forget to fill in your right email address. Otherwise, you will not be able to receive your order confirmation mail and shipping confirmation mail.
If you have entered your email address correctly, but you still cannot receive the order confirmation mail or shipping confirmation mail, please check your email spam folder.
If you have confirmed that you cannot receive it, please contact our team as soon as possible. (service@wattcycle.com)
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