What is the condition for the return & refund?

A: 1. For unshipped orders: You can receive a refund for any reason before the item is shipped.
2. For orders in transit or already shipped: We do not support returns or refunds once the item is in transit or has been shipped. We reserve the right to handle returns and refunds on a case-by-case basis.
3. For undelivered orders:
- Lost orders: Please promptly provide your order number and relevant photographic evidence to our customer service team (service@wattcycle.com) to verify the situation. Your cooperation will help us expedite the investigation process and minimize losses for both parties. We appreciate your assistance and patience.
4. For delivered orders:
1) Wrong orders: If you receive an incorrect or surplus item, please provide your order number and relevant photographic evidence to our customer service team (service@wattcycle.com) as soon as possible for verification and further assistance. Please retain the original packaging for smooth return processing if necessary.
2) Orders with quality issues: Upon receiving your package, please inspect the contents promptly and retain the original packaging. If you discover any missing, rare, or damaged parts, please provide your order number and relevant photographs to our customer service team (service@wattcycle.com) without delay. Based on the circumstances, we will arrange for replacements, compensation, or return services accordingly.

In order to bring you a better shopping experience, we use the UPS Ground shipping channel. After placing your order, you can get the product you ordered within 5 working days.
At the same time, in order to reduce the trouble for both of us when returning goods, we recommend that you place an order after careful consideration. If you encounter difficulties ordering products, please feel free to contact us. We will give you the best purchasing plan as soon as possible.